Privacy Policy

Effective Date: 01/04/2025

At Scalepods.co, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website or services.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email, phone number, company name, job title (when submitted via forms or during communication).

  • Usage Data: IP address, browser type, device information, access times, and referring URLs.

  • Cookies & Tracking: Cookies, pixels, and analytics tools (e.g., Google Analytics, Meta Pixel) to understand user behaviour and improve the user experience.

2. Legal Basis for Processing

We process your data on the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (such as business development and fraud prevention)

3. How We Use the Information

  • To respond to inquiries and provide services

  • To deliver marketing and promotional content

  • To analyse and improve our website and services

  • To comply with legal obligations

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Data Sharing

We do not sell your data. We may share it with:

  • Trusted service providers (e.g., CRM, analytics, email tools)

  • Legal authorities if required

  • Partners, only when necessary to deliver services

6. International Data Transfers

Your data may be stored and processed in countries other than your own. We ensure adequate protection in compliance with applicable laws.

7. Your Rights

  • Access, correct, or delete your personal data

  • Object to processing or request restriction

  • Withdraw consent at any time

  • File a complaint with a supervisory authority

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors.

9. Contact Us

For any privacy concerns or data requests, contact: privacy@scalepods.co

Terms & Conditions

Effective Date: 01/04/2025

By accessing and using Scalepods.co, you accept and agree to be bound by the terms and conditions outlined below.

1. Use of Website

  • You agree to use this website for lawful purposes only.

  • You must not use this site in a way that causes harm or disruption.

2. Intellectual Property

  • All content, trademarks, and designs are owned by Scalepods.co unless otherwise stated.

  • No part of this website may be reproduced without written permission.

3. Service Descriptions

  • We aim to provide accurate descriptions of our services. However, we do not warrant that all information is free from error.

4. Payments and Fees

  • Prices and fees are communicated via proposals or subscriptions.

  • Late payments may result in service suspension.

5. Termination

We reserve the right to terminate access to our website or services at our sole discretion, without notice.

6. Indemnification

You agree to indemnify and hold Scalepods.co harmless from any claims, losses, or damages resulting from your violation of these terms.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or services.

8. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

Cookie Policy

Effective Date: 01/04/2025

This Cookie Policy explains how Scalepods.co uses cookies and similar technologies to improve your experience.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our site.

2. Types of Cookies Used

  • Essential Cookies: Necessary for site functionality

  • Analytics Cookies: Track user behavior (e.g., Google Analytics)

  • Marketing Cookies: Used for advertising and remarketing (e.g., Meta Pixel)

3. Managing Cookies

You can control or disable cookies via your browser settings. However, some features of the site may not work correctly.

4. Consent

By continuing to use our site, you consent to the use of cookies as described in this policy.

Refund / Cancellation Policy

Effective Date: 01/04/2025

1. Scope

This policy applies to all services offered by Scalepods.co, including digital marketing, sales support, design, and automation.

2. Refund Conditions

  • One-time Services: Non-refundable once delivered.

  • Monthly Plans: Refundable only if cancellation is requested within 7 days of the billing cycle.

  • Setup Fees: Non-refundable.

3. Cancellations

  • Email notification is required at least 5 days before the next billing cycle.

  • No cancellations will be processed mid-service delivery.

4. Disputes

Any payment disputes must be raised within 14 days of the transaction.

5. Contact

All refund or cancellation requests must be directed to: billing@scalepods.co

Disclaimer

The content and services provided by Scalepods.co are for informational and commercial purposes only. We do not guarantee specific business results.

1. No Professional Advice

We do not offer legal, financial, or tax advice. Any reliance on such content is at your own risk.

2. Third-Party Links

We may link to external sites. We are not responsible for their content or practices.

3. Service Availability

We aim for continuous uptime but do not guarantee uninterrupted access to our site or services.

Accessibility Statement

Scalepods.co is committed to ensuring digital accessibility for people with disabilities.

1. Measures Taken

  • Use of alt text for images

  • Keyboard-friendly navigation

  • Clear color contrast for readability

2. Conformance

We strive to meet WCAG 2.1 Level AA standards.

3. Feedback

If you face any accessibility barriers, contact us at: support@scalepods.co